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CUTTING-EDGE TOOLS, TACTICS AND TAKE AWAYS

At this year’s Northwest Foodservice Show, our educational program brings you information and training you need to stay ahead in our fast-paced, competitive industry. Hospitality experts and leading restaurant consultants take on the big topics and introduce you to practical tools and effective strategies for building winning teams, increasing sales and improving your bottom line.

GET READY FOR SUCCESS.

SUNDAY, APRIL 23

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10:30 am

PREDICTABLE SCHEDULE ACT – HOW IT EFFECTS YOU AND HOW YOU CAN BETTER MANAGE YOUR SCHEDULES

John Brondello – Time Equipment Co.

The new predictable schedules act the Seattle passed in 2016 will be going into effect sooner than we all think.  We need to be ready and fully understand what we need to do and how we can continue to be profitable while complying with the new regulations.  In this seminar we will discuss the new expectations of scheduling employees, what are the new requirements, and strategies we can employ to make the laws work to our advantage.  This isn’t just about posting schedules.  Even the slightest change to what an employee is expected to work can have a huge impact on the bottom line if not done properly.  Come see what is at risk and how you can position yourself to not only be successful but also excel in this new environment.

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11:30 am

BORDERLESS DINING

Chad White – Chef & Restaurateur

“Borderless Dining” – a concept that removes barriers and involves thinking outside the box while utilizing the entire product and eliminating waste. Taking inspiration from everything around you including travel, research, and development.  He was named “The Seafood Maverick” after being recognized as one of San Diego’s best seafood chefs at Sea Rocket Bistro.

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12:30 pm

NEGOTIATING COMMERCIAL LEASES & RENEWALS FOR DUMMIES

Dale Willerton – The Lease Coach

Leasing Restaurant Space? Whatever you do, don’t sign a new commercial lease or renewal for restaurant space before attending this leasing seminar.  The Lease Coach will reveal how to negotiate a rent reduction on lease renewals, how to negotiate for maximum free rent and tenant allowance. Learn the insider secrets of leasing and how to manage real estate agent relationships.  All seminar attendees receive a free Leasing CD and an autographed copy of Negotiating Commercial Leases & Renewals FOR DUMMIES. This is a must attend event for new and existing restaurant tenants.

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1:30 pm

CONTROLLING YOUR RESTAURANT 101, A SELF-EVALUATION

Joe McCully – Professor, Lane Community College

Joe’s presentation and lecture will allow the attendee to learn how to evaluate twelve areas of their restaurant’s operation; enabling them to score these areas and see the need for improvement in the weak areas.

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2:30 pm

LOYALTY PROGRAMS: A CUSTOMER RETENTION STRATEGY

John Whitted, VP, Product Consulting, Perka, A First Data Company
Hannah Kirchner, Perka, A First Data Company

Many restauranteurs simply don’t have time to think critically and strategically about the value of implementing a loyalty program. But implementing a loyalty program is a critical way to reward your loyal customers and give them an incentive to continue their relationship with you and your business. In this session you will learn the value of implementing a loyalty rewards program, how it can help you retain existing customers and grow your business.

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3:30 pm

LAWSUITS, ASSET PROTECTION & TAX SAVING STRATEGIES

Art McOmber – Legally Mine

Through this course attendees will truly understand exactly how, why and where legal entities should be used for both lawsuit prevention and income tax reduction. The course is given in plain English and when done most attendees understand the proper use of legal tools for the first time in their lives.

MONDAY, APRIL 24

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10:30 am

SERVING THE CUSTOMERS WE DON’T LIKE

Paul Paz – Waitersworld

Dining out is an emotional experience for customers and your team. Service is the #1 complaint from consumers. There are endless situations that involve stressful face-to-face engagements in the daily routines of running your business. So many tableside moments that can make or break your efforts to build a loyal customer base. What’s the key to keeping these moments a positive one? Paz will address strategies for managing those instants involving the “picky”, cell phones, families, seniors, complainers. Learn the three basic needs of customers, Do’s & Don’ts of helping the difficult customer plus the 5-Critical moments of dining service and many more.

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 11:30 am

Current Government Affairs Update

Greg Astley – Director of Government Affairs, ORLA

Greg will discuss several bills in the legislature that would have an impact on the hospitality industry in Oregon including restrictive scheduling, paid family leave, and income equality. He’ll also share updates on immigration and ICE inspections, tip pooling, and other federal issues.

Click here to read a bio about this speaker.

12:30 pm

NEGOTIATING COMMERCIAL LEASES & RENEWALS FOR DUMMIES

Dale Willerton – The Lease Coach

Leasing Restaurant Space?  Whatever you do, don’t sign a new commercial lease or renewal for restaurant space before attending this leasing seminar.  The Lease Coach will reveal how to negotiate a rent reduction on lease renewals, how to negotiate for maximum free rent and tenant allowance. Learn the insider secrets of leasing and how to manage real estate agent relationships.  All seminar attendees receive a free Leasing CD and an autographed copy of Negotiating Commercial Leases & Renewals FOR DUMMIES. This is a must attend event for new and existing restaurant tenants.

Click here to read a bio about this speaker.

1:30 pm

BORDERLESS DINING

Chad White – Chef & Restaurateur

“Borderless Dining” – a concept that removes barriers and involves thinking outside the box while utilizing the entire product and eliminating waste. Taking inspiration from everything around you including travel, research, and development.  He was named “The Seafood Maverick” after being recognized as one of San Diego’s best seafood chefs at Sea Rocket Bistro.

Click here to read a bio about this speaker.

2:30 pm

7 MISTAKES YOUR BUSINESS IS MAKING ON SOCIAL MEDIA *AND HOW TO FIX THEM

Allie Kloster – Social media

No matter what level social media user – there are common mistakes that are often overlooked, easy to fix and can help to increase our organic outreach! I’m sharing my Top 7 mistakes, along with actionable tips you can use to improve and grow your brand online. Take the overwhelm out of social media with these valuable tips and resources!

Schedule and speakers subject to change without notice.

APRIL 23-24, 2017

EXHIBIT HALL HOURS
Sunday, April 23: 10am – 5pm
Monday, April 24: 10am – 4pm

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